Please book according to the service you need, not the appointment length or price. Each service reserves the time required to complete the work properly. If a booked service does not allow enough time, it may be upgraded if scheduling permits, modified to fit the reserved time, or rescheduled. If you’re unsure, please contact StudioONE31 before booking.
A valid card on file is required to reserve all appointments. No deposit is required, and your card is not charged simply for booking. It may only be charged when applicable under cancellation, late-cancellation, no-show policies, or as otherwise authorized.
Changes made 12 or more hours before an appointment are not charged. Within 12 hours: 6–12 hours is 25% of the scheduled service; 2–6 hours is 50%; less than 2 hours is 75%; and no-call/no-shows are 100%. Outstanding balances must be resolved before booking another appointment.
A 15-minute grace period is provided. After 15 minutes, completion of the original service cannot be guaranteed; it may need to be modified or rescheduled. If StudioONE31 begins your service more than 15 minutes late due to a studio delay, $15 is automatically deducted from your service.
Please reserve enough time for every service you intend to receive. Add-ons are accommodated only when sufficient time is available. StudioONE31 is a private studio: please limit additional guests unless they are receiving a service or accompanying a minor.
If you have a concern about a completed service, contact StudioONE31 within 48 hours so there is an opportunity to address it. Reasonable adjustments to the original agreed-upon service will be handled when appropriate. A new style or additional service is considered a new service. Payment is due at completion.